Support Centre

At our Support Centre, there's a broad range of opportunities across all our divisions, from Design to Merchandise and Marketing, IT to Finance, just to name a few.

If you know you'd make a valuable addition to our Support Centre team, visit our Job Search page for current store vacancies.

Employee Benefits

At Country Road, we are committed to attracting, developing and retaining an inspired, high performing workforce, and providing a healthy and safe work environment.

Please Note: Due to workplace legislation, some benefits are unavailable in New Zealand.

Clothing Allowances & Company Discounts

Employees are eligible for clothing allowances on Country Road and Trenery product in the form of an Access card on a bi-annual basis.

We offer generous discounts to our employees across our entire womenswear, menswear, homeware and kidswear ranges. What's more, we also extend these discounts to your immediate family so they can also enjoy the Country Road and Trenery ranges.

Work Life Balance

Country Road fosters a workplace culture that supports flexibility and diversity. As part of the business commitment to the retention and development of employees, flexible work options can be arranged with eligible employees to balance work and family needs. Eligible employees have a right to request flexible working arrangements. All requests are assessed against the operational requirements of the business.

Flexible Salary Packaging & Incentives

Eligible employees can tailor their remuneration to suit personal needs and circumstances by packaging their remuneration to benefits such as novated lease cars, merchandise allocation and additional superannuation.

For eligible employees, an opportunity to participate in the company's short term incentive scheme on an annual basis is available.

Progressive Leave Policies

We have progressive leave policies with flexible working options that support both you and our business. Community Leave, Volunteer Leave, Paid Parental Leave, and Pro Rata Long Service Leave are some of the benefits you may be eligible to receive at Country Road Support Centre.

Please Note: Due to workplace legislation, some benefits are unavailable in New Zealand.

Corporate Responsibility

At Country Road, we take a considered approach to the way we conduct business. We're committed to promoting positive social, ethical, and environmental change in the world in which we live and work. We have an established Corporate and Social Responsibility framework designed to enhance, enrich, and expand the four key aspects of our business that matter most - our community, ethical trading, environment, and our people.

Workplace Giving

We offer employees the chance to make a tax-free charitable donation to the registered charity of their choice. (Conditions vary in NZ).

Employee Referral Program

The Employee Referral Program rewards employees who refer talented candidates to us. It recognises that employees can play an important role in the recruitment process as they have a strong understanding of the company, culture and values and what it takes to be a success.

Excellence Awards

To show our appreciation we recognise and reward employee excellence through quarterly Excellence Awards. These awards apply to all Support Centre individual employees and teams.

Employee Assistant Program

As part of Country Roads' ongoing commitment to valuing our people, we have an Employee Assistance Program (EAP). EAP is a counseling and advice service for employees to seek professional assistance for personal or work related problems. The counseling is confidential, aimed at enhancing well-being both personally and in the workplace, and is available by manager referral only.

Healthy Initatives

At Country Road, we believe the health and wellbeing of our employees is a worthwhile investment. Health Week programs are conducted at various times of the year.

On-site Car Parking

Eligible employees at the Support Centre may be entitled to on-site car parking, pending availability.

Training & Development

At Country Road we are committed to providing continued career development in order to realise and maximise the full potential of every employee at Country Road.

These may include:

  • On the job training
  • Accredited management training for eligible employees
  • Annual formal succession planning
  • Individual Performance Management plans

In addition we run an annual training calendar offering employees a number of core, technical, leadership and compliance training courses.


We provide a comprehensive program designed to induct you seamlessly into our Support Centre environment. In addition to a mix of online training and face-to-face information sessions, you will also interact with our HR and IT departments to ensure you get off to a great start.

Country Road Behaviours

At Country Road, we have four key defined behaviours that set the standards of how we operate:

  • Be a Team Player - Know how to effectively build relationships through excellent communications and an inclusive, professional approach.
  • Be Results Focussed - Demonstrate a commitment to the success of our Country Road vision, maintain a focus on excellent results, and encourage collaborative efforts.
  • Maximise Business Opportunities - Work hard to improve processes while supporting and initiating positive change. Maintain an awareness of current market trends as they relate to the business.
  • Demonstrate Leadership Qualities - Aim to develop, inspire, and engage others and always operate with integrity.

Roles & Responsibilities


Our Executive Management Committee (EMC) comprises the Chief Executive Officer, Chief Operations Officer, Chief Financial Officer, Chief Information Officer, Group General Manager Human Resources, Group General Manager Strategic Sourcing and Procurement, and the Managing Directors of each brand within the Country Road Group (i.e. Country Road, Trenery, Witchery & Mimco). The EMC leads implementation of the Company's visions, values and corporate strategies.

Human Resources

Great people are the foundation of our business. Our HR department works with senior leaders to develop strategies designed to ensure we have  Inspired and Engaged People. Our People strategy focuses on four key areas; Health, Safety, Flexibility & Wellbeing, Aligned Performance & Reward, Build Capability & Succession, and Attract Talented People. Payroll is an integral part of HR's role - it is responsible for customer-focused payroll services to stores and Support Centre.

Marketing & Digital Operations

Our Marketing department communicates the Country Road brand vision to our customers clearly, effectively, and efficiently via visual merchandising, customer relationship marketing, direct marketing, advertising, communications, and public relations. The Digital Operations team is responsible for managing our online shopping website and customer service; this includes styling, photography and retouching.


The commercial and financial hub of our business, the Country Road Finance division covers accounts and treasury, taxation, inventory control, financial reporting, insurance & risk management, and corporate governance.


Operating as a strategic partner to the business through the use of technology to support key company objectives, our IT department provides quality IT systems to assist, simplify, and improve our business processes. It aims to control costs, deliver quality services, and develop systems according to the needs of the business.

Strategic Sourcing & Procurement

The Supply Chain Division manages all our complex supply chain activities. The team ensures our product is always delivered efficiently and on time to our stores and customers. This includes controlling shipping, logistics, and back-of-house.

Product Design & Development

Our Product Design & Development team sets the strategic design direction for our business. The team is responsible for designing all apparel, homewares, and accessories, maintaining a consistent Country Road handwriting across all our divisions and brands. In addition to design and development, the division is also responsible for garment technology and fabric sourcing.


Our Sourcing department makes sure our vendor base has the capacity to make our product. The team focuses on future needs as well as verifying that current vendors meet our quality assurance standards in accordance with the high ethical principles we set.

Retail Operations

Retail Operations provides stores and concession teams with all of the tools, processes, training, and support required to sell our product. This division is responsible for customer service and in-store merchandising.


Our Merchandise team plans product requirements and buys the ranges for stores. Ensuring the right product is in the right store, at the right time, it focuses on ranging product across stores and forecasting sales to deliver financial results. Department roles include planning, buying, and production.

Visual Merchandising

Visual Merchandising creates visual branding and implements brand consistency across all Country Road Retail and Concession stores. Maintaining a balance between the commercial and creative aspects of our visual merchandising, the department is accountable for producing and applying all store displays, promotional materials, product merchandising, and window design.

Graphic Design

Our Graphic Design team creates design solutions and finished artwork for all Country Road Visual Communications, including visual merchandising and marketing collateral. The team also develops print artwork across all divisions and sustains a uniform handwriting across the brands.