Internet scams can illegally use the Country Road name and logo in an attempt to obtain personal information. These schemes target people using a range of differing tactics such as fraudulent websites, fake emails, Facebook pages, text messages and/or websites offering the opportunity to win, or receive, gift cards, prizes, or false employment opportunities.
At Country Road we want to ensure your safety when engaging with our brand. Therefore, please note that the only time Country Road will ever contact you regarding a payment is when an existing order is flagged at risk or you request an exchange. At these times, you may receive an email to verify payment details or supply further identifying information. For this purpose, our Customer Service team will contact you directly from CustomerVerification@CountryRoadGroup.com.au, which is the only verified email account for Country Road orders and payments.
Please also note that any communications from Country Road social media accounts will have a blue verified tick next to the name. If you receive a message on social media that looks like it has come from a Country Road account however does not have the blue verified tick next to the name, this is not from us and we advise you to not respond.
We recommend that you change your password every 90 days to protect your account security. In the event of a known data breach or suspicious activity on any accounts you hold with Country Road or other organisations, you should update your passwords immediately to ensure that your personal information is secure.
Alongside our app, Country Road retail stores and David Jones concession stores, the only authorised websites to sell authentic Country Road products are www.countryroad.com.au / www.countryroad.co.nz / www.countryroad.com / outlet.countryroad.com.au / outlet.countryroad.co.nz / www.woolworths.co.za / www.theiconic.com.au / www.davidjones.com / www.myer.com.au.
If you believe you have made a purchase via a fraudulent website, we recommend contacting your bank to dispute any charges made to your account. You can also get in touch with us via our contact us page with any concerns.
You can report online scams and fraudulent activity to the Australian Taxation Office on 1300 795 995 or Scamwatch via their website.
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